Accu-Precision Tool and Gauge

Infrastructure SecOps Engineer

08/2023 – Present

• Perform all functions of Systems Administrator, plus:
• Conduct comprehensive vulnerability assessments and spearhead NIST 800-171 compliance initiatives, identifying and mitigating 95% of potential risks.
• Optimize hardware and virtual infrastructure through proactive maintenance, resulting in a 15% increase in system performance and a 20% reduction in downtime.
• Develop and execute PowerShell and Python scripts to automate system configurations, reducing manual tasks by 40% and increasing system efficiency by 25%.

Systems Administrator

06/2021 – 08/2023

• Orchestrate the establishment and maintenance of secure user authentication and authorization protocols utilizing Active Directory (AD), Azure AD, and Group Policy Objects (GPOs)
• Conducted engaging seminars for employees on the importance of secure email practices, leading to a 25% increase in employee compliance with security protocols.
• Utilize DBeaver and Visual Studio to streamline database maintenance procedures.

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Denver Health & Hospital Authority

IT Specialist II

03/2021 to 06/2021 – Denver, CO

• Performed all functions of IT Specialist I, plus:
• Conducted comprehensive training for new Tier 1 staff members and performed rigorous quality assurance on their support calls.
• Collaborated extensively with various IT departments to proactively identify and resolve system issues.
• Managed imaging process for new PCs, ensuring seamless setup and configuration for over 150 devices.

IT Specialist I

02/2020 to 03/2021

• Delivered expert technical support to Denver Health employees, employing a probing approach to identify and resolve complex issues efficiently.
• Provided remote troubleshooting solutions for computer and operating system issues impacting patient care, highlighting the criticality of immediate issue resolution in a high-stakes environment.
• Administered and updated user profiles and configurations within Active Directory (AD) and Group Policies.
• Managed and resolved 500+ user assistance requests monthly, utilizing a sophisticated ticketing system to track each issue, resulting in a 20% increase in issue resolution efficiency.

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Spero Winery

Technical Operations Manager

08/2017 to 02/2020 – Denver, CO

• Led the full scope of IT infrastructure management, ensuring smooth computer and network functionality, from supporting marketing activities to setting up machine operating systems.
• Executed thorough troubleshooting of complex machinery issues, significantly reducing downtime by 20% and improving operational efficiency.

Cellar Master

06/2010 to 08/2017

• Installed and configured Internet of Things (IoT) sensors and devices in the cellar to monitor temperature, humidity, and other environmental factors crucial for wine production.
• Implemented a new networking infrastructure to optimize communication between cellar equipment and IoT devices, leading to a 15% increase in overall efficiency.
• Managed the entire winemaking process from grape selection to bottling, ensuring quality control at every stage.

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Estate Brands Distributing Co

Technical Operations Manager / Sales Representative 

09/2017 to 12/2019 – Denver, CO

• Oversaw more than $500,000 in inventory and supervised several employees in a 20,000 sq.ft. warehouse.
• Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
• Upgraded network equipment due to connection distance and the need to connect more devices.
• Maintained Wi-Fi, printers, cameras, and equipment.
• Enhanced facility operations to cut over an hour off end-of-day.
• Created systems to cut 65% of delivery cost/fees.
• Communicated through email, phone and face-to-face meetings with over 120 accounts to increase orders and visibility of the company.

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Stranahan’s Colorado Whiskey

Veteran of Events and Customer Experience

09/2010 to 12/2019 – Denver, CO

• Entertained visitors and tourists with various props to ensure maximum engagement, fun, and lasting memories.
• Effectively controlled the release of proprietary and confidential information to the general public.
• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
• Ensured all resources, personnel, and information were in place at sales and promotional events.