Results-oriented IT professional with a proven track record of delivering technical solutions to complex problems. Offering a strong understanding and wide application of technical principles, theories, and concepts, combined with a general knowledge of other related disciplines. Skilled in assuring compliance with IT security policies and coordinating with cross-functional teams. Experienced in managing diverse teams and interfacing with customers at all levels. Demonstrated ability to analyze and troubleshoot complex issues. Strong communication and leadership skills.

Information Systems Security:

  • Asset Management
  • Compliance (NIST/CMMC)
  • Lansweeper
  • Nessus
  • PRTG
  • Security Onion
  • SIEM (Security Information and Event Management)
  • Shodan
  • Splunk
  • Vulnerability Assessments
  • Wazuh

IT Infrastructure Management:

  • Active Directory (AD)
  • Automation
  • Group Policy (GPO)
  • Proxmox
  • Software and Hardware Integration
  • Test and Launch Operations

Networking:

  • Aruba (HPE)
  • Cisco / Meraki
  • Docker / Portainer
  • IPAM
  • NetBox
  • VLANs
  • Wireshark

Cloud Technologies:

  • AWS
  • Azure
  • Linode
  • VMware

Programming and Scripting:

  • C#
  • HTML
  • JavaScript
  • Json
  • PowerShell
  • Python
  • Yaml

Other Skills:

  • Google Suite
  • Linux
  • Microsoft Office Suite
  • OS Imaging
  • Project Requirements Gathering and Documentation
  • Windows

Accu-Precision Tool and Gauge

Infrastructure SecOps Engineer

08/2023 – Present

  • Perform all functions of Systems Administrator, plus:
  • Conduct comprehensive vulnerability assessments and spearhead NIST 800-171 compliance initiatives, identifying and mitigating 95% of potential risks.
  • Optimize hardware and virtual infrastructure through proactive maintenance, resulting in a 15% increase in system performance and a 20% reduction in downtime.
  • Develop and execute PowerShell and Python scripts to automate system configurations, reducing manual tasks by 40% and increasing system efficiency by 25%.

Systems Administrator

06/2021 – 08/2023

  • Orchestrate the establishment and maintenance of secure user authentication and authorization protocols utilizing Active Directory (AD), Azure AD, and Group Policy Objects (GPOs)
  • Conducted engaging seminars for employees on the importance of secure email practices, leading to a 25% increase in employee compliance with security protocols.
  • Utilize DBeaver and Visual Studio to streamline database maintenance procedures.

  – – –

Denver Health & Hospital Authority

IT Specialist II

03/2021 to 06/2021 – Denver, CO

  • Performed all functions of IT Specialist I, plus:
  • Conducted comprehensive training for new Tier 1 staff members and performed rigorous quality assurance on their support calls.
  • Collaborated extensively with various IT departments to proactively identify and resolve system issues.
  • Managed imaging process for new PCs, ensuring seamless setup and configuration for over 150 devices.

IT Specialist I

02/2020 to 03/2021

  • Delivered expert technical support to Denver Health employees, employing a probing approach to identify and resolve complex issues efficiently.
  • Provided remote troubleshooting solutions for computer and operating system issues impacting patient care, highlighting the criticality of immediate issue resolution in a high-stakes environment.
  • Administered and updated user profiles and configurations within Active Directory (AD) and Group Policies.
  • Managed and resolved 500+ user assistance requests monthly, utilizing a sophisticated ticketing system to track each issue, resulting in a 20% increase in issue resolution efficiency.

  – – –

Spero Winery

Technical Operations Manager

08/2017 to 02/2020 – Denver, CO

  • Led the full scope of IT infrastructure management, ensuring smooth computer and network functionality, from supporting marketing activities to setting up machine operating systems.
  • Executed thorough troubleshooting of complex machinery issues, significantly reducing downtime by 20% and improving operational efficiency.

Cellar Master

06/2010 to 08/2017

  • Installed and configured Internet of Things (IoT) sensors and devices in the cellar to monitor temperature, humidity, and other environmental factors crucial for wine production.
  • Implemented a new networking infrastructure to optimize communication between cellar equipment and IoT devices, leading to a 15% increase in overall efficiency.
  • Managed the entire winemaking process from grape selection to bottling, ensuring quality control at every stage.

  – – –

Estate Brands Distributing Co

Technical Operations Manager / Sales Representative 

09/2017 to 12/2019 – Denver, CO

  • Oversaw more than $500,000 in inventory and supervised several employees in a 20,000 sq.ft. warehouse.
  • Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
  • Upgraded network equipment due to connection distance and the need to connect more devices.
  • Maintained Wi-Fi, printers, cameras, and equipment.
  • Enhanced facility operations to cut over an hour off end-of-day.
  • Created systems to cut 65% of delivery cost/fees.
  • Communicated through email, phone and face-to-face meetings with over 120 accounts to increase orders and visibility of the company.

  – – –

Stranahan’s Colorado Whiskey

Veteran of Events and Customer Experience

09/2010 to 12/2019 – Denver, CO

  • Entertained visitors and tourists with various props to ensure maximum engagement, fun, and lasting memories.
  • Effectively controlled the release of proprietary and confidential information to the general public.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Ensured all resources, personnel, and information were in place at sales and promotional events.

Network Support Specialist (NSS) – Net+ / Sec+ / CCNA
ACI Learning (LeaderQuest)
2022 Graduate

Associate of Applied Science: Video Production
Art Institute of Colorado
2007 Graduate

Credly Profile
 
AWS Certified Cloud Practitioner

 
CompTIA Network+

 
CompTIA Security+